Restoring Your Subscription in the Expand App

Overview

Occasionally, some users may encounter a situation where they are subscribed to the Expand app, but their subscription doesn't reflect within the app. This can be due to a variety of reasons, including app updates, device changes, or other temporary glitches. Fortunately, the Expand app has a built-in feature to help users reconnect to their existing subscriptions. This guide will walk you through the steps to restore your subscription.

Step-by-Step Guide to Restore Your Subscription

1. Access Your Profile

   • Launch the Expand app on your device.
   • Tap on the people icon located at the bottom of the screen.
   • Once you're on the new page, tap on View & Edit Your Profile.

2. Restore Your Purchase

   • Scroll down to the bottom of your profile page.
   • You will see a button labeled ‘restore purchase’. Tap on it.
   • The app will now communicate with the app stores to check for any active subscriptions associated with your account. If found, it will automatically restore and reconnect your subscription.

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4. Double-Check Your Login Details

   • If your subscription is still not reflecting after trying the 'restore purchase' option, it's essential to ensure that you are logged into the Expand app with the correct credentials.
   • Check to see if you are logged in with the same email address that was used to create the subscription. If not, log out and sign in again with the correct email.

Troubleshooting Tips

• Network Connectivity: Ensure you have a stable internet connection when attempting to restore your purchase. The app needs to communicate with the app stores to verify the subscription.

• Check Subscription Status: Go to your device's app store (e.g., Apple App Store, Google Play Store) and verify if your subscription is still active and hasn’t expired.

• Update the App: Make sure you are using the latest version of the Expand app. Sometimes, app updates can resolve subscription visibility issues.

• Reinstall the App: As a last resort, uninstalling and then reinstalling the app might help. Please ensure you don't lose any data before taking this step.

Still Need Help?

If you've tried the above steps and are still facing issues, please reach out to our support team for further assistance. We're here to help!

We hope this guide assists you in restoring your subscription on the Expand app. Our aim is always to ensure a smooth user experience, and we appreciate your patience and understanding.