Logged Out Of My Expand App

Resolving Unexpected Logout Issues After an Update

If you experience an unexpected logout after an update, don't worry, this is typically easy to resolve. 

Such logouts can occur for several reasons, including:

• Implementation of the latest improvements and security measures.
• Changes in app settings or configurations by users.
• Updates to user authentication protocols.
• Clearing of temporary data during the update process.
• Device's OS Upgrades.

By following the instructions below by clicking on the article below, you can quickly log back into your account and resume using the app without any disruptions. These steps will help you re-establish your session with the updated app and continue enjoying its enhanced features and security.

Restoring Your Subscription in the Expand App

Special Instructions for Apple Device Users

If the "Hide My Email" option was active when you originally registered with your Apple device, Apple created a unique, private email address for your account. This email address is typically long and contains a series of random letters and numbers. To log back in, you'll need to use this specific email address.

Steps to Find Your Hidden Email Address:

1. Open the app on your Apple device.
2. Tap the three people icon at the bottom of the screen to access the menu.
3. Navigate to your profile at the top of the page.
4. Locate the email address registered in the app.
5. Copy the entire email address and login with it.

If you encounter any issues logging in with this address, please send it to support as plain text (not as a screenshot). We will assist you in regaining access to your account.

Changing Your Email Address

If you prefer to use a regular email address instead of the Apple-generated one, let us know. Send us the new email address you'd like to use, and we will update it in our system for you.

Note: This issue may recur with future upgrades. If you experience login issues after an upgrade, please follow the steps outlined above.

Thank you for your understanding and patience.

Need More Help?

If you have any further questions or need additional assistance, please contact our support team by clicking the SUBMIT A TICKET  button above. We are here to help!