Successfully Download Purchased Audio Files

Modified on Tue, 25 Jun at 4:19 PM

How to Successfully Download Your Purchased Audio Files When They Open in a Browser Player

At The Monroe Institute, we are committed to ensuring a smooth and user-friendly experience with our products. Occasionally, technical challenges such as downloading audio files can occur due to specific browser behaviors. This article provides detailed instructions on how to download your audio files when they open in a browser's media player instead of downloading directly.

Some users may find that clicking on the link to download purchased audio files leads to the file opening in a browser-based player instead of prompting a download. This typically happens because of the way certain browsers handle media files.

Step-by-Step Solution

Allow the File to Open in the Browser:

Click on the link for your purchased audio file. It will direct you through the authentication process and subsequently open the file in the browser's built-in audio player.

Downloading from the Audio Player

Once the audio file is playing in the browser:

On a PC: Right-click on the audio player and select "Save audio as..." from the context menu.
On a Mac: Control-click on the audio player and choose "Save Audio As..." from the context menu.

This action will allow you to download the file directly to your computer, even though the initial click did not prompt a download.

Try a Different Browser:

If the above method does not work, consider using a different browser. Different browsers have different default settings for handling media files, and switching your browser might resolve the issue.

Additional Tips:

Ensure your browser is up-to-date, as older versions may not perform optimally with newer media handling protocols.

Check your browser settings to see if there are preferences you can adjust to change how downloads or media files are handled in the future.

We apologize for any inconvenience this issue may have caused and appreciate your patience and understanding. If you encounter further difficulties or have additional questions, please contact our customer support team for further assistance by clicking the "SUBMIT A TICKET" button above.